Returns Policy

No product makes it into our range without being thoroughly  tested and we stand by the effectiveness of our device. We want you to be 100% pleased with your purchases, if you’re purchasing a product for the first time and you’re unsatisfied with the effectiveness of your new purchase, please contact us to discuss so we can assist with finding the best possible solution for your concerns.

Returns & Exchanges

Products must have been purchased directly from Yarrasonic. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased. 

  Exchange will be granted where:

  • The product is sealed and packaging is in an unused, undamaged, saleable condition and it is within 30 days of purchase date.
  • Shipping and handling charges are non-refundable.

A refund or replacement will be granted where:

  • The product is faulty or is not in acceptable quality
  • The product does not meet the description provided

Should you wish to return a product for a exchange, refund or replacement, please email us at:

Our product return/exchange location is:


Shenzhen Vanilla Electronics Co.,Ltd. 

Building 21,  2nd Dawangshan Industrial zone,  

Shajing, Bao’an, Shenzhen 518104, China